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Online Community Management Agreement

For community owners and managers handling moderation and member communication.

Drafted by a Harvard Law entertainment attorney.

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About this contract

This agreement is for community owners and managers handling moderation and member communication. Community management is not emergency response or a guarantee that harmful content will never appear.

Key points covered in this contract

Community moderation: coverage windows, moderation policies, response targets, and escalation contacts.
Fees and account approvals: the fee, coverage period, and who approves publishing or other account changes.
Permissions and termination: the permissions included and how the engagement can end.

Frequently Asked Questions

Does giving a channel manager access transfer ownership of the account?

No. Permission to upload or moderate is different from ownership. Platform roles may allow limited access without sharing control of account recovery. A channel management agreement should explain the manager's permissions and how access ends when the relationship does.

Is a community manager expected to monitor messages around the clock?

Not unless round-the-clock coverage is part of the service. Moderation usually has defined hours and response expectations. A community management agreement should explain out-of-hours coverage and urgent escalation, without implying that every harmful post will be prevented.

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